Cancellation & Refund Policy

Last updated: 8^th July 2026

Please note: campervan hire for specific dates is excluded from the standard 14-day “cooling-off” cancellation right that applies to most online purchases (Consumer Contracts Regulations 2013, Regulation 28). The schedule below is our own commercial cancellation policy.

1. If you cancel

Tell us in writing (email or post), followed up with a phone call. Your booking deposit is always retained. Further refunds of any balance already paid depend on timing:

•       More than 8 weeks before your hire starts: the balance of the hire charge (if already paid) is refunded in full.

•       Between 6 and 8 weeks before: 50% of the remaining balance is refunded.

•       Less than 6 weeks before: no refund of the balance.

2. Circumstances beyond our control

If official restrictions or an event outside our control (for example, severe weather, flooding, or road closures) make it genuinely impossible to travel to or collect the campervan, we'll offer a full refund or a free change of dates. If you personally choose to cancel, including because you or someone in your party is unwell, our standard cancellation policy above still applies. It remains your responsibility to check for any relevant travel guidance or restrictions before and during your hire.

3. If we cancel or substitute

If your chosen campervan becomes unavailable, we'll try to offer a comparable substitute. If you'd rather not accept it, or no substitute is available, we'll refund you in full within 7 days. We can't accept responsibility for any other costs or missed plans this causes.

4. Security deposit refunds

Your refundable £1000 security deposit is processed within 10 days of the campervan's return, less any deductions set out in our Terms & Conditions. We'll explain any deduction and provide an itemised breakdown

5. Questions

Contact us at artisanadventureltd@outlook.com, or call 07748 187431/07748 184998.